FAQ (frequently asked questions)
If you still can’t find the answers you’re looking for on this page, please contact me directly and I will be happy to answer any questions you have.
WHAT IF I AM NOT SATISFIED WITH MY PRODUCT?
The satisfaction of my customers is paramount. If you receive an item that is damaged, or you are not happy with the quality of a product, contact me within seven days, and I will be happy to discuss a replacement or refund.
WHEN WILL I RECEIVE MY PRODUCT?
Most orders will reach you within 1-2 weeks of the order date. Some may arrive quicker than that. In very rare cases an order might take a little longer than 2 weeks (but I will contact you to inform you if this applies to your order).
HOW DO YOU MAKE YOUR PRODUCTS?
All of the products that I sell and the images/illustrations/graphic illustrations used to make them have been designed and created by me. There are two ways that I create my products. The first original method is to print my designs onto iron-transfer paper and then press them onto the product. I mainly use this first method for cotton based products. A more recent method that I have started using is sublimation, where the ink fuses into the material used. Sublimation is mainly used on polyester or polyester blend products.
HOW DO I CARE FOR MY MATERIAL PRODUCTS TO MAKE THEM LAST?
Wash any material item (T-shirts, sweatshirts, totebags etc...) inside-out.
Wash them on a full spin cycle at no more than 40 degrees.
Do NOT tumble dry.
When ironing, iron the item inside-out. Never iron directly onto the iron transfers/images.